Help & Support

Find answers to common questions and get the support you need

Getting Started

New to L.E.A.D.Better 360? Learn the basics of how the assessment works.

For Raters

Providing feedback? Learn how to complete your assessment effectively.

Understanding Results

Learn how to interpret your leadership matrix results and development recommendations.

Frequently Asked Questions

Find answers to the most common questions about L.E.A.D.Better 360

Getting Started

Assessment Process

Results & Development

Privacy & Security

Still Need Help?

Our support team is here to help you get the most out of L.E.A.D.Better 360

Email Support

Get detailed help via email. We typically respond within 24 hours.

Live Chat

Chat with our support team in real-time during business hours.

Phone Support

Speak directly with our team for complex issues or training.

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST

Saturday: 10:00 AM - 2:00 PM EST

Sunday: Closed

Additional Resources

Documentation

• Leadership Matrix Guide • Security & Privacy Policy • Best Practices for Raters • Implementation Guide

Training & Webinars

• Getting Started Webinar • Advanced Features Training • Leadership Development Workshop • Monthly Office Hours

Help & Support

How does the L.E.A.D.Better 360 assessment work?

Who can see my assessment results?

How long does the assessment take to complete?

What is the minimum number of raters required?

Can I add more raters after the assessment has started?

What happens if we don't get enough responses?

What do the matrix positions mean?

How are the L.E.A.D. scores calculated?

What kind of development recommendations do I get?

How is my data protected?